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mcom’s WhatsApp-Powered Order Transformation

At McomTech GmbH, we are in a unique position where it is crucial to understand both our direct customers who use our platform and the end customers who place their orders through our WhatsApp chatbot. This dual focus allows us to improve our service and ensure a seamless and efficient experience for all users involved.


  Read more about how everything started:




Last Friday we had the pleasure of visiting two of our valued end users of QMAG. We received insightful feedback directly from their workplaces. A big thank you to Simon from QMAG, Gina from Burek King and Mehmet from Little Italy for taking the time to share their experiences with us. Their input is valuable as we continue to refine and improve our platform.


The mcom Revolution at QMAG Milchveredelung

Since Q4 2023, Simon from QMAG Milchveredelung has been using the mcom platform to transform his order-taking process. What was once a manual, time-consuming process using Excel spreadsheets is now a streamlined, fully automated digital process. This transformation has not only saved time but also significantly improved accuracy and customer satisfaction.


How Does It Work?

Mehmet, the owner of Little Italy, is a regular customer who uses WhatsApp to place orders. This simple and familiar interface makes it easy for him to order products without any hassle. Once Mehmet places an order, Simon can efficiently manage the entire process through the mcom platform. The system's automation features ensure that orders are processed promptly and accurately, allowing businesses like Little Italy to receive their deliveries without delay.


Interview with mcom Customer: Simon from QMAG Milchveredelung


Interview with mcom End-User: Mehmet from Little Italy


Thanks again to everyone who shared their experiences. Your insights are invaluable in helping us build a more efficient and customer-friendly digital order management system for the future!


In conclusion, the feedback we've received is a testament to the effectiveness of the mcom platform in transforming traditional order-taking processes into efficient, digital workflows. We are committed to continually improving our services to meet the needs of all our customers, from platform users like Simon to end users like Mehmet and Gina.


Thanks again to everyone who shared their experiences. Your insights are invaluable in helping us build a more efficient and customer-friendly digital order management system for the future!


Stay tuned for more updates on McomTech as we continue to innovate

and refine our solutions!


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